Terms and Conditions

Payment Information

You can pay for your Jenny's Bead Box purchases using a credit or debit card (these are processed securely via PayPal and, if you choose this option, you will be taken there automatically once you go to Checkout). Customers already holding a PayPal account may also pay using their PayPal balance.

Alternatively, for UK customers only, we also accept personal cheques (made payable to J. Williams) or postal orders. The address to send these to will be given to you at Checkout.


Shipping and Handling

Postal charges are as follows:

UK

First Class post - P&P is £2.50

You may also opt for Special Delivery at £6.50, and this option will be available at Checkout

(These are flat rates, regardless of the number of items ordered)

for orders totalling £100.00 or more, P&P is FREE!



EUROPE

P&P is £7.50 and orders are sent via Royal Mail Airmail.

(This is a flat rate, regardless of the number of items ordered, but please note that some heavier items can cost significantly more to send by Airmail, and if this is the case with your order we MAY need to charge you more.  We will always contact you first if this situation arises, however)


REST OF WORLD

P&P is £9.95 and orders are sent via Royal Mail Airmail.

(This is a flat rate, regardless of the number of items ordered, but please note that some heavier items can cost significantly more to send by Airmail, and if this is the case with your order we MAY need to charge you more.  We will always contact you first if this situation arises, however)


Returns Policy

If, for any reason, you are not satisfied with your purchase from Jenny's Bead Box, you may return it within 30 days for an exchange or full refund. Please inform us , either by email (preferred) or telephone, if you wish to return any goods - we will then provide you with the correct address!

Return postage is payable by the customer (except in the case of damaged or faulty items), and returns are sent at the customer's own risk (postal insurance is strongly advised, as items can go missing in the post). We are unable to give a refund unless we have the item back first!

We want you to be completely happy with your purchase, so please feel free to contact us if there's anything you're not sure about!


Right to Cancel

In accordance with UK Customer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 working days of receiving your goods.

If your order has been confirmed, but you have not yet received your goods, you may change or cancel your order by emailing (preferred) or telephoning us - see the 'Contact Us' page for details of how to do this.

If your order has been despatched, you will need to return the items at your own expense to the address given on your invoice. We will refund the order (or part order, in the event of not all items being returned), including the original delivery charge, as long as the order is returned within 30 days of cancellation. If we do not receive the goods back from you after cancellation of your order, we may arrange to collect the item from you at your cost.


Privacy Policy

We collect only the information needed to process your order, and do not disclose this to any third parties. The details taken are used only to verify your payment, and for delivery of your order. We do not send unsolicited marketing emails or other correspondance. If you have any concerns about the information we require to process your order, please get in touch using any of the methods given on the 'Contact Us' page.

« Back